[ TERMS& CONDITIONS ]
BENGALTOURISM . INregistered atAG-209, FL No-402, Kestopur, Kolkata-700101 is one of the most accountable travel portal in India that take care of the requirements of its clients. However it applies some terms & condition to maintain trustworthy relationship with its clients.
While accessing, using, browsing or make booking through www.bengaltourism.in, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, Bengal Tourism. In and its associates reserve all the rights for taking any legal action(s) against them.
AGREEMENT between Customer& Bengal Tourism. In
1. APPLICABILITY OF THE AGREEMENT
1.1 This agreement ("customer agreement" or “Agreement”) incorporates the terms and conditions for Bengal Tourism. In and its affiliate or associate companies (Hereinafter called or referred to as "BengalTourism. In") to provide services to the person(s) ("the Customer") intending to purchase or inquiring for any products and/ or services of Bengal Tourism.In by using Bengal Tourism. In’swebsites or using any other customer interface channels of Bengal Tourism. In which includes its sales or marketing persons, offices, call centres, advertisements, information campaigns ,public broadcastings, etc.
1.2 Both Customer and BengalTourism. In are individually referred as 'party' to the agreement and collective referred to as 'parties'.
2. INTERPRETATION AND GENDER
2.1 The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter form. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", 'hereunder" and words of similar import refer to this agreement as a whole.
3. HEADINGS
3.1 The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms and conditions, notices, or the right to use this website by the Customer contained herein or any other section or pages of bengaltourism.in Websites or its partner websites or any provision hereof in any manner whatsoever.
3.2 In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular Bengal Tourism.In’s website, then these terms shall control.
4. CUSTOMER’S RESPONSIBILITY OF KNOWLEDGE OF THIS AGREEMENT
4.1 The Customers availing services from Bengal Tourism. In shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by bengaltourism.in for all purposes, and shall be binding on the Customer. All rights and liabilities of the Customer and /or Bengal Tourism.In with respect to any services to be provided by Bengal Tourism. In shall be restricted to the scope of this agreement.
4.2 BengalTourism. In reserves the right, in its sole discretion, to terminate the access to any or all Bengal Tourism. In’s websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason of whatsoever nature.
4.3 In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by Bengal Tourism. In like the air tickets, MICE, holiday packages etc. Such TOS will be provided/ updated by Bengal Tourism. In which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The Customer shall be required to read and accept the relevant TOS for the service/ product availed by the Customer.
4.4 Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The Customer shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the Customer elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules.
4.5 BengalTourism. In’s services are offered to the Customer conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the Customer constitutes an acknowledgement and acceptance by the Customer of this Agreement and the TOS. If the Customer does not agree with any part of such terms, conditions and notices, the Customer must not avail Bengal Tourism. In’sservices.
4.6 In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other Bengal Tourism. In document, then these terms shall control or rule.
5. THIRD PARTY ACCOUNT INFORMATION
5.1 By using the Account Access service in BengalTourism. In's websites, the Customer authorizes Bengal Tourism. In and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information.
5.2 While registering, the Customer will choose a password and is responsible for maintaining the confidentiality of the password and the account.
5.3 The Customer is fully responsible for all activities that occur while using their password or account. It is the duty of the Customer to notify bengaltourism.in immediately in writing of any unauthorized use of their password or account or any other breach of security.BengalTourism. In will not be liable for any loss that may be incurred by the Customer as a result of unauthorized use of his password or account, either with or without his knowledge. The Customer shall not use anyone else's password at any time.
6. PAYMENT OF FEES
6.1 Bengal Tourism. In reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Bengal Tourism. In further reserves the right to alter any and all fees from time to time, without notice.
6.2 The Customer shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
6.3 In case, there is a short charging by Bengal Tourism. In for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.
6.4 In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Bengal Tourism. In is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
6.5 The Customer shall request Bengal Tourism. In for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 45 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and, as the case may be. No refund would be payable for any requests made after the expiry of 45 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.
7. CONFIDENTIALITY
7.1 Any information which is specifically mentioned by Bengal Tourism. In as Confidential shall be maintained confidentially by the Customer and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.
8. USING MOBILE NUMBER OF THE CUSTOMER BY Bengal Tourism. In
8.1 Bengal Tourism. In may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the Customer at the time of booking; Bengal Tourism. In may also contact the Customer by voice call, SMS or email in case the Customer couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the Customer for concluding the booking and also to help the Customer for the same. The Customer hereby unconditionally consents that such communications via SMS and/ or voice call by Bengal Tourism. In is (a) upon the request and authorization of the Customer, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The Customer will indemnify Bengal Tourism. In against all types of losses and damages incurred by Bengal Tourism. In due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the Customer on Bengal Tourism. In with respect to the intimations mentioned above or due to a wrong number or email id being provided by the Customer for any reason whatsoever.
9. ONUS OF THE CUSTOMER
9.1 Bengal Tourism. In is responsible only for the transactions that are done by the Customer through Bengal Tourism. In. Bengal Tourism. In will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the Customer.
9.2 The Customer warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The Customer further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction.
9.3 The Customer represent and confirm that the Customer is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law(s).
10. INSURANCE
10.1Unless explicitly provided by Bengal Tourism. In in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the Customer and Bengal Tourism. In doesn't accept any claims arising out of such scenarios.
10.2Insurance, if any provided as a part of the service/ product by Bengal Tourism. In shall be as per the terms and conditions of the insuring company. The Customer shall contact the insurance company directly for any claims or disputes and Bengal Tourism. In shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
11. ADVERTISERS ON Bengal Tourism. In OR LINKED WEBSITES
11.1 Bengal Tourism. In is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. BengalTourism. In does not endorse any advertiser on its web pages in any manner. The Customers are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
11.2The linked sites are not under the control of Bengal Tourism. In and Bengal Tourism. In is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Bengal Tourism. In is providing these links to the Customers only as a convenience and the inclusion of any link does not imply endorsement of the site by Bengal Tourism. In.
12. FORCE MAJURE SITUATIONS
12.1The Customer agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honour the confirmed bookings due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations, etc. If Bengal Tourism. In is informed in advance of such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The Customer agrees that Bengal Tourism. In being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
12.2The Customer agrees that in situations due to any technical or other failure in Bengal Tourism. In, services committed earlier may not be provided or may involve substantial modification. In such cases, Bengal Tourism. In shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of Bengal Tourism. In against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the Customer.
12.3 Bengal Tourism. In shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the Customer affected will be promptly given notice as the situation permits.
12.4Without prejudice to whatever is stated above, the maximum liability on part of Bengal Tourism. In arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Bengal Tourism. In for its services.
12.5In no event shall Bengal Tourism. In and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Bengal Tourism. In’s website(s) or any other channel . Neither shall Bengal Tourism. In be responsible for the delay or inability to use the Bengal Tourism. In’s websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Bengal Tourism. In website(s), or otherwise arising out of the use of theBengal Tourism. In’swebsite(s), whether based on contract, tort, negligence, strict liability or otherwise.
12.6 Bengal Tourism. In is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
13. SAFETY OF DOWNLOADED DATA
13.1The Customer understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
13.2Nevertheless, Bengal Tourism. In will always make its best endeavours to ensure that the content on its websites or other information channels are free of any virus or such other malwares.
14. FEEDBACK FROM CUSTOMERS AND SOLICITATION
14.1The Customer is aware that Bengal Tourism. In provides various services like hotel bookings, car rentals, holidays and would like to learn about them, to enhance his / her travel experience. The Customer hereby specifically authorizes Bengal Tourism. In to contact the Customer with offers on various services offered by it through direct mailers, e-mailers, telephone calls, short messaging services (SMS) or any other medium, from time to time. In case that the customer chooses not to be contacted, he /she shall write to Bengal Tourism. In for specific exclusion at inform@bengaltourism.in or provide his / her preferences to the respective service provider. The customers are advised to read and understand the privacy policy of Bengal Tourism. In on its website in accordance of which Bengal Tourism. In contacts, solicits the Customer or shares the Customer's information.
15. PROPRIETARY RIGHTS
15.1 Bengal Tourism. In may provide the Customer with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.
15.2The Customer may use this material only as expressly authorized by Bengal Tourism. In and shall not copy, transmit or create derivative works of such material without express authorization.
15.3The Customer acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.
15.4Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the Customer to personal liability or criminal prosecution.
16. VISA OBLIGATIONS OF THE CUSTOMER
16.1 The travel bookings done by Bengal Tourism. In are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. Bengal Tourism. In is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.
17. PERSONAL AND NON-COMMERCIAL USE LIMITATION
17.1Unless otherwise specified, the Bengal Tourism. In services are for the Customer's personal and non - commercial use. The Customer may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Bengal Tourism. In’swebsite(s) without the express written approval from Bengal Tourism. In.
18. INDEMNIFICATION
18.1The Customer agrees to indemnify, defend and hold harmless Bengal Tourism. In and/or its affiliates or associates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Bengal Tourism. In and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the Customer pursuant to this agreement.
18.2The Customer shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and Bengal Tourism. In cannot be held responsible for the same.
19. RIGHT TO REFUSE
19.1 Bengal Tourism. In at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof.Any contract to provide any service by Bengal Tourism. In is not complete until full money towards the service is received from the customer and accepted by Bengal Tourism. In.
19.2Without prejudice to the other remedies available to Bengal Tourism. In under this agreement, the TOS or under applicable law, Bengal Tourism. In may limit the Customer's activity, or end the Customer's listing, warn other Customers of the Customer's actions, immediately temporarily/indefinitely suspend or terminate the Customer's registration, and/or refuse to provide the Customer with access to the website if:
19.2.1 The Customer is in breach of this agreement, the TOS and/or the documents it incorporates by reference;
19.2.2 Bengal Tourism. In is unable to verify or authenticate any information provided by the Customer; or
19.2.3 Bengal Tourism. In believes that the Customer's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the Customer, other Customers of the website and/or bengaltourism.in.
19.3Bengal Tourism. In may at any time in its sole discretion reinstate suspended Customers. Once the Customer have been indefinitely suspended the Customer shall not register or attempt to register with Bengal Tourism. In or use the website in any manner whatsoever until such time that the Customer is reinstated by Bengal Tourism. In.
19.4Notwithstanding the foregoing, if the Customer breaches this agreement, the TOS or the documents it incorporates by reference, Bengal Tourism. In reserves the right to recover any amounts due and owing by the Customer to Bengal Tourism. In and/or the service provider and to take strict legal action asBengal Tourism. In deems necessary.
20. RIGHT TO CANCELLATION BY Bengal Tourism. In IN CASE OF INVALID INFORMATION FROM CUSTOMER
20.1The Customer expressly undertakes to provide to Bengal Tourism. In only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the Customer would vitiate this agreement and shall disentitle the Customer from availing the services from Bengal Tourism. In.
20.2In case Bengal Tourism. In discovers or has reasons to believe at any time during or after receiving a request for services from the Customer that the request for services is either unauthorized or the information provided by the Customer or any of them is not correct or that any fact has been misrepresented by him, Bengal Tourism. In in its sole discretion shall have the unrestricted right to take any steps against the Customer(s), including cancellation of the bookings, etc. without any prior intimation to the Customer. In such an event, Bengal Tourism. In shall not be responsible or liable for any loss or damage that may be caused to the Customer or any of them as a consequence of such cancellation of booking or services.
20.3The Customer unequivocally indemnifies Bengal Tourism. In of any such claim or liability and shall not hold Bengal Tourism. In responsible for any loss or damage arising out of measures taken by Bengal Tourism. In for safeguarding its own interest and that of its genuine customers. This would also include Bengal Tourism.In denying/cancelling any bookings on account of suspected fraud transactions.
21. SEVERABILITY
21.1If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.
22. RELATIONSHIP
22.1None of the provisions of any agreement, terms and conditions, notices, or the right to use this website by the Customer contained herein or any other section or pages of Bengal Tourism. In Websites or its partner websites, shall be deemed to constitute a partnership between the Customer and Bengal Tourism. In and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.
23. UPDATION OF THE INFORMATION BY Bengal Tourism. In
23.1Customer acknowledges that Bengal Tourism. In provides services with reasonable diligence and care. It endeavours its best to ensure that Customer does not face any inconvenience. However, at some times, the information, software, products, and services included in or available through the Bengal Tourism. In’s websites or other sales or marketing channels and ad-materials may include inaccuracies or typographical errors which will be immediately corrected as soon as Bengal Tourism. In notices them. Changes are/may be periodically made/added to the information provided such. Bengal Tourism. In may make improvements and/or changes in the Bengal Tourism. In websites at any time without any notice to the Customer. Any advice received except through an authorized representative of Bengal Tourism. In via the Bengal Tourism. In’s websites should not be relied upon for any decisions.
24. MODIFICATION OF THESE TERMS OF USE
24.1 Bengal Tourism. In reserves the right to change the terms, conditions, and notices under which the Bengal Tourism. In’s websites are offered, including but not limited to the charges. The Customer is responsible for regularly reviewing these terms and conditions.
25. JURISDICTION AND GOVERNING LAW
25.1 Bengal Tourism. In hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. Bengal Tourism. In considers itself and intends to be subject to the jurisdiction only of the courts of Kolkata, India. This agreement and each TOS shall be governed by and constructed in accordance with the laws of India.
26. RESPONSIBILITIES OF THE CUSTOMER VIS-À-VIS THE AGREEMENT
26.1The Customer expressly agrees that use of the services is at their sole risk. To the extent Bengal Tourism. In acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall Bengal Tourism. In be liable for the services provided by the service provider. The services are provided on an "as is" and "as available" basis. Bengal Tourism. In may change the features or functionality of the services at any time, in their sole discretion, without notice. Bengal Tourism. In expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, whether oral or written, which the Customer obtains from Bengal Tourism. In or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the Customer does not agree with any of the terms above, they are advised not to read the material on any of the Bengal Tourism. In pages or otherwise use any of the contents, pages, information or any other material provided by Bengal Tourism. In. The sole and exclusive remedy of the Customer in case of disagreement, in whole or in part, of the Customer agreement, is to discontinue using the services after notifying Bengal Tourism. In in writing.
Privacy Policy:
Thank you for visiting the website of Bengal Tourism. In
The Privacy Policy is applicable to the website 'www.bengaltourism.in'. This privacy statement also does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to Bengal Tourism. In’s website. We recommend you review the privacy statements of the other parties with whom you interact.
For the purposes of this privacy policy, "corporate affiliates" means any entity or joint venture that is wholly or partially owned or controlled by Bengal Tourism. In. "Business partners" means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, or information.
The following terms governs the collection, use and protection of your Personal Information by the website. This Privacy Policy shall be applicable to users or customers who purchases any product or services from the Website or visits the Website. By visiting and/ or using the Website you have agreed to the following Privacy Policy.
Introduction part:
As a registered member of the website and/or as a visitor (if applicable and as the case may be), you will be entitled to savings and benefits on airfares, hotel reservations, holiday packages and car rentals, among other travel services. In addition, look forward to receiving monthly newsletters and exclusive promotions offering special deals.
That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the Personal Information of those using or visiting the Website.
Personal Information
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, e-mail address, credit card number, cardholder name, expiration date, information about the travel, bookings, co-passengers, and any and all details that may be requested while any customers visits or uses the website
When you browse the website, Bengal Tourism. Inmay collect information regarding the domain and host from which you access the Internet, the Internet Protocol address of the computer or Internet Service Provider you are using, and anonymous site statistical data. The Website uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not sell or rent our customers' Personal Information to third parties.
Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version. Regardless of later updates, we will abide by the privacy practices described to you in this Privacy Policy at the time you provided us with your Personal Information.
This Privacy Policy explains the following:
When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make any purchase or sign up for one of our e-mail newsletters or other services as described below:
Making a Purchase
In order to purchase travel and/or related services through our Website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, e - mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other Personal Information, such as your frequent traveller numbers. We require this information to process, fulfil and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travellers other than yourself, you must confirm and represent that each of these other travellers have agreed, in advance, that you may disclose their Personal Information to us.
Member Registration
If you choose to become a registered member of Website, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:
· Personal identification
· To complete air, hotel, car, and other reservations
· To allow us to contact you for customer service purposes, if required
· To make product or other improvements to our site. In addition, we need your e - mail address to confirm your new member registration and each reservation you transact on our Website. As a Website member you will also occasionally receive updates from us about fare sales in your area, special offers, new bengaltourism.in services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e - mail messages. Please see our Opt - Out Policy described below for details.
Member Profile
As a Website member, you can choose to complete your online profile by providing us with travel preferences, frequent - traveller or affinity numbers, credit card billing information, paper ticket delivery address, and other Personal Information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly.
Online Surveys
Bengal Tourism. Invalues opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated, and used to make improvements to the Website and its services and to develop appealing content, features and promotions for Website members. Survey participants are unidentifiedunless otherwise stated in the survey.
Promotions &Draws
Bengal Tourism. Infrequently sponsors promotions and draws to give Website members the opportunity to win great travel and travel - related prizes. Information collected by us for such activities may include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the Website.
Automatic Logging of Session Data
We automatically log generic information about your computer's connection to the Internet, which we call "session data", that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on the Website. An IP address is a number that lets computers attached to the internet, such as our web servers, know where to send data back to the user, such as the pages of the Website the user wishes to view. We collect session data because it helps us analyse such things as what items visitors are likely to click on most, the way visitors are clicking through the Website, how many visitors are surfing to various pages on the Website, how long visitors to the Website are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your Personal Information. The use of cookies is very common on the Internet and Bengal Tourism. In’s use of cookies is similar to that of such Websites as Expedia and Orbitz, as well as Yahoo!, and other reputable online companies.
First and foremost, you can rest assured that no personally identifiable information ("PII") about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the Website and, as a result, none can be passed on to any third parties.
Cookies allow us to serve you better and more efficiently, and to personalize your experience at our Website. Bengal Tourism. Inuses cookies to personalize your experience on the Website, and with respect to advertisements. As to the former, these types of cookies allow you to log in without having to type your log - in name each time (only your password is needed. We may also use such cookies to display an advertisement to you while you are on the Website or to send you a "Best Day to Buy" email (or similar emails - assuming you have not opted out of receiving such emails) focusing on destinations in which we think you might be interested. None of this information is passed to any third party, and is used solely by us to provide you with a better user experience on the Website.A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our Website and no PII is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third - party advertising companies or advertisement providers or servers. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about travel - related goods and services that you may be interested in or any goods and services of potential interest to you. The information they collect does not include your PII.
Other
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. i.e. to say if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the Website easier to use.
SHARING of your Personal Information
When you reserve or purchase travel services through the Website, we must provide certain of your Personal Information to the airline, hotel, car - rental agency, travel agency or other involved third party to enable the successful fulfilment of your travel arrangements. However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us. We use non - personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Occasionally, bengaltourism.in will hire a third party to act on our behalf for projects such as market - research surveys and contest - entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties, alliance partners, or vendors are to be used solely for completing the specific project, and the usage of that information will be in compliance with the TRAI regulations.
Opt-out of receiving our promotional e-mails
At any time, you may unsubscribe from our Real Deals, Insider, or other newsletter or similar services through the "My Account" link. As a member or promotion/sweepstakes entrant, you will occasionally receive e-mail updates from us about fare sales in your area, special offers, new bengaltourism.in services, and other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, please click on the "unsubscribe" link or follow the instructions in each e - mail message or send us an email inform@bengaltourism.in. Bengal Tourism. Inreserves the right to limit membership to those who will accept e - mails. Members will be notified via e - mail prior to any actions taken.
SAFEGUARDS to protect your Personal Information
All payments on the Website are VeriSign SSL secured. This means all Personal Information you provide on the Website is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The same process happens when you make travel purchases on the Website.
OTHER privacy information
Website contains links to other websites. Please note that when you click on one of these links, you are entering another website for which Bengal Tourism. Inhas no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords, and your Website membership account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.
In addition to the circumstances described above, Bengal Tourism. Inmay disclose the Website member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of bengaltourism.in or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, needless to mention that, if Bengal Tourism. In or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition. You may always submit concerns regarding our Privacy Statement or our privacy practices via email to inform@bengaltourism.in. Please reference the privacy policy in your subject line. Bengal Tourism.Inwill attempt to respond to all reasonable concerns or inquiries as soon as possible.
CANCELLATION POLICY:
•Every booking made on Bengal Tourism. In is subject to cancellation charges levied by the airline, Hotels, Service Providers which may vary from flight to flight and / or airline to airline / Hotel to Hotel and booking class.
•Some booked fares may be non-refundable as per the specific airline's policy.
•Online cancellations : Cancellations can be made online by Customer support page.
•Offline cancellations : We also accept cancellation requests through phone. However Bengal Tourism. In cancellation charges for such offline cancellations may be higher.
•Bengal Tourism. In online cancellation charges : In addition to the airline / hotel cancellation charges, Bengaltourism.in will charge Rs. 500/- per passenger per segment for each cancellation.
•Bengaltourism.in offline cancellation charges : In addition to the airline/hotel cancellation charges, Bengaltourism.in will charge Rs. 500/- per passenger per segment for each cancellation done with assistance from customer care.
•Only cancellation requests made online or telephonic or email (For emails travel date must be more than 48 Hrs) through our customer support shall be entertained. Esco trip shall not be liable to entertain any cancellation requests made through any other medium.
•For e-tickets, if your cancellation request is made less than 4 hours before departure, you'll need to contact the airline directly to get your reservation cancelled. We will not be able to provide any assistance for these cancellations.
•For e-tickets, if your cancellation request is made less than 24 hours before departure, you'll need to contact our customer care executive through telephone. The request through any other medium will not be entertained.
•If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Bengal Tourism. In will not be able to process the refund for the same and will not take any responsibility for the same.
REFUND:
• It is mandatory to contact Bengal Tourism. In for all refunds, as the airline will not be able to refund your tickets booked at Bengal Tourism. In
• All cancellations made directly with the Airline need to be intimated to Bengaltourism.in by Email or Phone in order to initiate the refunds process.
• Processing times for cancellation and refund requests vary.
• Convenience charge for one-way flight and round-trip flights as applicable, paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests.
• The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, we will make an appropriate charge reversal. If the User used a debit card, we will credit the money back to the debit card.
• In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Bengaltourism.in with valid documentation to initiate the refund process. It is advisable to contact us within 48 hours of the cancellation request.
• The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).
• Bengaltourism.in will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.
INTERNATIONAL Flights
Cancellation Policy:
• Every booking made on Bengal Tourism. In is subject to cancellation charges charged by the airline, which may vary by flight and booking class.
• Some booked fares may be non-refundable per the specific airline's policy. There will be no refund in such cases.
• On top of the airline's cancellation charges, Bengal Tourism. In charges a service fee of Rs. 500 per passenger per journey for all cancellations.
• Online cancellations : Cancellations can be made online by Customer Support page.
• Offline cancellations : We also accept cancellation requests through phone. However Bengal Tourism. In cancellation charges for such offline cancellations may be higher.
• All cancellations should be done at least 48 hrs (2 days) prior to departure date. Certain airlines do not allow any changes or cancellation within 48 hrs and treat the booking as a"No Show".
• For e-tickets, if your cancellation request is made less than 48 hours prior to departure, you'll need to contact our customer support team.
• If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Bengal Tourism. In will not be able to process the refund for the same and will not take any responsibility for the same.
• Please note as per latest amendments in the Service Tax Regulations effective 1 Jul 2012, there will be a JN Tax 12.36% applicable on total airline cancellation charges for all travel originating from India.
Refund:
• It is mandatory to contact Bengal Tourism. In for all refunds, as the airline will not be able to refund your tickets booked at Bengal Tourism. In.
• Processing times for cancellation and refund requests vary and shall be done within 7 to 15 days.
• Refund for partially utilized tickets (for e.g. only one sector flown & other sector cancelled) may take minimum of 25 to 30 working days or more depending on the Airline.
PACKAGE TOURS / HOLIDAYS BOOKING TERMS
Cancellation of Booking by You:
• If you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy but any claims must however be made direct to your insurance company.
• The following cancellation charges for the holiday packages shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellations. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.
Cancellation charges per person
45 days or more before departure: 0% of total cost
30 days before departure: 50% of total cost
Less than 15 days before departure: 100% of total cost
Refunds:
• If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, Bengaltourism.in shall not be responsible / liable to give offer any refund to you. However, at its sole discretion, Bengal Tourism. In gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, transport operators, etc. the decision of Bengal Tourism. In on the quantum of refund shall be final.
• It would take at least thirty (30) days to process the refund (if due). It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever.
HOTEL
Cancellation Policy:
• Every hotel has a different cancellation policy and the user shall be charged accordingly.
• Please call our number for cancellation.
• Rs. 500/- will be charged as Bengal Tourism. In service fees apart from the cancellation charges.
• Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. Bengal Tourism. In shall not be liable to entertain any cancellation requests made directly to the hotel without intimating us and also through any other medium including, but not limited to, SMS or e-mail.
• If you don't show up at the hotel, you'll still be charged the entire amount.
Modifications & Refunds
• Bengal Tourism. In doesn't support changes and modifications to online bookings once they're made.
• Don't call the hotel directly for reservation changes or cancellations. The hotel's agents can't make changes to or process refunds for these specially-negotiated rates.
• We take at least 7 to 10 working days to process refunds for bookings cancelled online.
• Your bank may debit its own separate charges from refunds made to your credit card or bank account.